Shipping & Payment
The following terms and conditions apply:
Delivery is made within Germany and to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Switzerland.
Shipping costs (including VAT)
Domestic deliveries (Germany):
We charge a fixed shipping fee of 4.90 per order.
Ab einem Bestellwert von 50,00 liefern wir versandkostenfrei.
Deliveries outside Germany:
We calculate the shipping costs outside Germany as a fixed rate as follows:
Czech Republic: 9,90
United Kingdom: 9,90
If no other period is specified in the respective offer, the goods will be delivered within 3 - 5 days domestic (Germany), for international deliveries within 5 - 7 days after conclusion of the contract (in the case of agreed advance payment, after the time of your payment instruction).
Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made different arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.
We make every effort to deliver as quickly as possible, but we are not liable for any delays in delivery.
Accepted payment methods
- Payment by Klarna: Invoice
- Payment by credit card
- Payment by PayPal
- Payment by Instant bank transfer
- Payment by Giropay
- Payment by Apple Pay
Further details on payment
When paying by SEPA core direct debit or SEPA company direct debit, you authorise us to collect the invoice amount from the specified account by issuing a corresponding SEPA mandate. You will receive a pre-notification at least 5 days before the date of the direct debit. Please note that you are obliged to ensure that there are sufficient funds in your account on the announced date.
If you pay by credit card, your credit card account will be debited when the goods are dispatched.
In cooperation with Klarna Bank AB (publ) , Sveavδgen 46, 111 34 Stockholm, Schweden, we offer the following payment options. Payment is made to Klarna in each case:
- Invoice: the payment period is 14 days from the date of dispatch of the ticket or, in the case of other services, the date of provision of the service. The full invoice terms and conditions for the countries where this payment method is available can be found here: Germany , Finland , United Kingdom , Netherlands , Norway , Austria , Sweden , Switzerland .
If you have any questions, you can find our contact details in the imprint.